The following table compares the features available in the Track-It! 11.x versions of the product versus the features available in the newer version of Track-It!
This page will be updated with each new release of Track-It! to keep you informed of the available functionality in the new version.
Track-It! 2018 Release 1 20.18.01
Track-It! 2018 Release 2 20.18.02
|Track-It! 2018 Release 3 20.18.03||Track-It! 2018 Release 4 20.18.04|
|May - November 2017||January 2018||May 2018
|Customizable Dashboard with drill down|
|Self Service Portal|
|Crystal Reports replaced with Track-It! report|
|Software License Management|
|Multiple browser support|
|Business Rules Engine|
Native mobile apps
Mobile Device Management*
|Track-It! 2017||Track-It! 2018 Release 1 20.18.01||Track-It! 2018 Release 2 20.18.02||Track-It! 2018 Release 3 20.18.03||Track-It! 2018 Release 4 20.18.04|
|May - November 2017||January 2018||May 2018||TBD||TBD|
|Email to Ticket (multiple inboxes)|
|Multiple Self Service Languages|
|Self Service Required Fields|
|IMAP/POP3 Email Support|
|Exchange Web Services Support||Depends on user feedback|
|Directory Importer – Active Directory|
|Directory Importer – LDAP||Depends on user feedback|
|Directory Importer Scheduling|
|Directory Importer – Multiple Active Directory support|
|Date Math in filters/rules|
|Multiple Technician Languages|
|Full Audit Trail|
* These features will be added to the Track-It! platform in subsequent releases.
All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.